Refund Policy

REFUND POLICY

At AIZA COLLECTION, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

Eligible for Refund

We offer a 100% refund only if you receive:

- A defective or damaged product. - A product with a manufacturing defect.

To request a refund, please contact us within 48 hours of delivery and share clear photos or videos of the product as proof.

Refund Process

- Once your request is reviewed and approved, the full refund will be processed to your original payment method. - Refunds are generally completed within 5–7 business days after approval.

Non-Refundable Cases

Refunds will not be provided for:

- Change of mind after placing the order. - Incorrect size or color selected by the customer. - Minor variations in color due to lighting, photography, or screen settings. - Damage caused after the product has been delivered. - Requests made without valid proof of a defect.

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